| Frequently Asked Questions | |||||
| Frequently Asked Questions | Tutorials | Documentation | Installation Problems? | Useful Files | Links |
Answers - General | ||||||||||||||||||||||||||||||||||||
| 1. I am having problems installing HandyCards. Why won't it install?! First off, I am sorry the installation did not go smoothly. Thankfully, most installation problems can be solved very easily. There is a special web page dedicated to installation problems associated with HandyMed software. Click here to access that web page. | ||||||||||||||||||||||||||||||||||||
| 2. Why does the duplicate search take so long? The algorithm looks for identical matches of the questions and if no matches are found among the questions, the algorithm then looks for identical matches among the answers. For example, with 200 questions, there must be 40,200 comparisons and consequently takes some time. | ||||||||||||||||||||||||||||||||||||
| 3. Why can't I enter questions or answers in the main screen? HandyCards was designed to test on one screen and enter or modify question and answer pairs on a different screen. The primary task of HandyCards is to review information and not actually enter the question and answer pairs. As such, the entering and editing is assigned to a separate screen. This also allows incorporation of more buttons specifically designed for question and answer editing on the separate screen. | ||||||||||||||||||||||||||||||||||||
Answers - WindowsCE/PocketPC | ||||||||||||||||||||||||||||||||||||
| 1. Please help me understand the "Owner Information" issue. To get further information about the HandyCards/Pocket PC "Owner Information", please see the following tutorial, which can be found here. | ||||||||||||||||||||||||||||||||||||
| 2. What about my processor? Why isn't it listed here? Contact HandyMed and request a version for your particular processor. | ||||||||||||||||||||||||||||||||||||
| 3. Why is the download file so large?! How much space does HandyCards take on the handheld?! There multiple files associated with running an embedded Visual Basic program on your handheld and all of them are included in the download file. Fortunately, the majority of the necessary files are already found on your handheld and only need to have a few files supplemented. On the average system, HandyCards should only add about 300-400 kb. In addition to those files associated with running an embedded Visual Basic program, there are also files in the download which are solely present for the installation process. | ||||||||||||||||||||||||||||||||||||
4. My copy of HandyCards/WinCE has suddenly stopped working, but it was working fine before. There is a known bug associated with embedded Visual Basic (eVB), which is the programming tool used to create HandyCards. When any eVB program is deleted, some of the registry references to the basic files required for any eVB program to run are damaged, which has the side effect of causing any remaining eVB program to stop working. There is a fix, known as VBRegFix which will correct the registry error(s) and it is available for download here. Simply run VBRegFix to correct the problem. | ||||||||||||||||||||||||||||||||||||
| 5. After installing version 4.1, why do I get the following error "Application Error: An error was encountered while running this program: Key is not unique in collection"? This error seems to occur under two circumstances: 1) failing to uninstall the prior version completely, especially deleting the PrefHC.txt file from the HandyCards directory; or 2) a bug associated with the "Tools" menu item for disabling randomizing. To address the issue, there are two steps, regardless of the cause of the problem:
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| 6. After installing version 4.1, why do I get the following error "The filename, directory, name, or volume label syntax is incorrect"? This error relates to the same problem "Tools" menu bug covered in FAQ#5 above and the solution is the same. To address the issue, there are two steps, regardless of the cause of the problem:
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| 7. How do I make HandyCards work on my Windows Mobile / Pocket PC 2003 device? Clean Install Instructions: In order for HandyCards to work on Windows Mobile 2003 (a.k.a. PoPC 2003) devices, you need to install the extra runtime files provided by Microsoft. Please note that if you have an older Pocket PC running either Pocket PC 2000 or Pocket PC 2002 operating systems, you do NOT need the runtime files. Click here to get Microsoft's required runtime files. It is VERY important in which order you install the runtime files and HandyCards. Here is the required method of running HandyCards on your Windows Mobile 2003 device:
Previous Installation Failed: Most likely if HandyCards isn't working, you may have installed HandyCards prior to installing the Microsoft runtime files. Here's how you should proceed:
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| 8. Why can't I open a data file or save a data file with HandyCards? This is almost certainly the same problem as that listed in the question above relating to an improper installation. Please follow the "Previous Installation Failed" section of the above question if you are having a problem opening and/or saving files. | ||||||||||||||||||||||||||||||||||||
| 9. How can I use non-English and/or special fonts in HandyCards? While HandyCards currently does NOT support Unicode fonts, users are able to add non-English font support by using True Type fonts. Here is a listing of resources which allow HandyCards users to study such languages as Arabic, Russian, Greek, and Korean, as well as many others. If you don't find your font using these resources, simply search the internet for a True Type font which suits your needs. To use any of the True Type fonts you may find, simply copy the *.ttf file into your Pocket PC's Windows | Fonts directory. You'll then be able to potentially see that font whenever you use HandyCards.
PLEASE NOTE: HandyMed is aware that the fonts in the data entry screen can not be set independently for the question and answer. The problem is being addressed and should be corrected in the next update. | ||||||||||||||||||||||||||||||||||||
Answers - PalmOS | ||||||||||||||||||||||||||||||||||||
| 1. Why, after I transferred my database file to my PalmOS device, does the file not appear in the File...Open menu? The problem relates to a lack of a File Explorer in the PalmOS. Consequently, after you transfer a new database file to your PalmOS device, you will need to enter the name of the file once in order for it to appear in the list. After you have entered it once, it will automatically appear in the list in the future. When entering the file name for the first time, be sure to specify the name you indicated as the PalmOS file name and not the PalmOS file name on the PC. That is, do not enter the *.pdb name; use the *.txt or *.hc name instead. ADDENDUM: Please see the HandyCards Database Creation Tutorial for assistance in creating database files. | ||||||||||||||||||||||||||||||||||||
| 2. I keep getting the "File does not exist..." error in HandyCards/Palm when I am trying to access a database. Why can't I open a file which I know is there? There are multiple possible reasons to explain this issue. First, because HandyCards/Palm is case sensitive, be sure you are entering the text with capitol letters when necessary. Second, be sure you only use a file extension when necessary. Finally, use a program such as Z'Catalog to list all files on your PalmOS device so you can see exactly what the file is called simply by looking at the directory listing of your PalmOS device. | ||||||||||||||||||||||||||||||||||||
Answers - Desktop Windows | ||||||||||||||||||||||||||||||||||||
| 1. Why do I get a "Failure to load control 'Common Dialogue' from COMDLG32.OCX" error when using HandyCards File Converter? The problem relates to your computer have an older version of comdlg32.ocx or a version of comdlg32.ocx which is not correctly referenced in the registry. To solve the problem, please do the following:
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| 2. Why do I get an "Error starting program: A required DLL file MSVBVM60.DLL was not found." error when using HandyCards File Converter (or ASYCFILT.DLL, COMCAT.DLL, OLEAUT32.DLL, OLEPRO32.DLL, or STDOLE2.TLB)? Before trying the advice in FAQ#9, please read FAQ#11. The problem is caused by not having a current Visual Basic run-time library installed. For more information about the current Visual Basic 6 Service Pack 3 run-time library, click here to read the appropriate Microsoft Knowledge Base article (Q235420). To solve the problem, please do the following:
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| 3. Why do I get a "Runtime Error '429' : ActiveX Component Can't Create Object" error when using HandyCards File Converter? Before trying the advice in this question, please read the next question first. The problem is associated with design-time licenses used by ActiveX controls installed with Visual Basic. For more information, see the Microsoft Knowledge Base article (Q194751). To solve the problem, please do the following:
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| 4. I'm having installation problems with HandyCards File Converter. What should I do? If you have not installed HandyCards File Converter using the full installation version, please do so. This version contains installation procedures which ensure all appropriate files are placed on your computer. Simply download the full installation version, unzip it, and run setup.exe. You may be instructed to restart your computer in the beginning of the installation. If so, restart your computer and then click on setup.exe again. Please note that the full installation version is a fairly large file (2.6 MB). The actual program size is only 60 kb, but the remaining files are required for the installation software and for Visual Basic 6 support. | ||||||||||||||||||||||||||||||||||||
| 5. Why won't my HandyCards code work in HandyCards Creator? Quite simply, HandyCards Creator has not been updated yet to account for the new registration system being used in HandyCards. Consequently, please contact HandyMed to indicate you are interested in using HandyCards Creator and a valid code will be sent to you free of charge to provide access to HandyCards Creator. Please know HandyMed is actively working to update HandyCards Creator to provide support for the new features in HandyCards, as well as to address the registration code issue. | ||||||||||||||||||||||||||||||||||||
04/05/07
